SHIPPING & RETURNS
Shipping Policy
Welcome to Kool Art Co., LLC's shipping policy. We are dedicated to delivering your custom-designed shoes with care and efficiency. Our shipping methods are designed to ensure that your shoes arrive in perfect condition.
Pick-up Orders - Address will be provided, please schedule a pick up time
Delivery Orders- $10-$20 fee will be applied depending on distance. Time and date will be set with the customer
Shipping Orders- All orders will be shipped using USPS- tracking numbers will be provided. Standard shipping is free, can expedited per request for additional shipping fees.
Return & Exchange Policy
Custom made shoes are Non Refundable (with exceptions)- All designs are crafted with the customer and a final draft will be provided before the order is started. If for some reason your shoes are not as ordered, we will then offer a refund.
Premade shoes are Non Refundable- Pre designed shoes are sold as is, rest assure we ensure the quality of every shoe before selling. We cannot offer exchanges at this time.